Shipping & Returns Policies
We offer several shipping options, UPS, FedEx, USPS on most of our items. Ground shipping usually takes 2 to 8 business days depending on the destination. (PLEASE be aware that weekends are not included in delivery time.) Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days.
We process orders Monday through Friday. If an order is placed on the weekend, it will be processed the next business day.
The day the item is ordered is not counted as one day. Please allow
an extra day. If orders are placed after 1pm Eastern time, order
will be shipped next day.
Gift Baskets and Gifts Shipping & Estimated Delivery
Ground Shipping - Estimate* 2-8 business days or less (recommended
method)
2 Business Day - Estimate* 2 full business days
3 Business Day - Estimate* 3 full business day
Next Business Day - Estimate* 1 full business day
**Please note that the above shipping times are after the 1-3
business day in house processing time.
Also be aware that some of our items are not able to be shipped on
weekends by our suppliers.
If you need help in selecting a shipping method, feel free to email
us at sales@candygiftboutique.com and we will help you with your
order.
**Select Gift Items are available to be shipped to APO, FPO and P.O.
BOXES. It will involve 3 additional days to ship them out. In
addition, there are NO LATE DELIVERY REFUNDS, NO CLAIMS, OR DAMAGE
CLAIMS honored under these circumstances**
Please indicate the date you would like your order shipped in the appropriate area. During Christmas the cut off time will be moved up earlier in the day so that we may accommodate for the Holiday rush.
For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. This is up to the discretion of the driver.
To place an engravable order, make sure you send us the following
information:
1) The wedding/event date
2)Need by date
3)Shipping Method to use: a) Standard-Ground UPS b)3 Day Select
c)2nd Day Air d) Overnight
4)Make sure orders are placed 3-4 weeks in advance.
5)Personalization Information: The Engraving Information is very
important as we engrave gifts EXACTLY as written in the order.
6)Changes to an order cannot be made once the order is submitted ,
so be sure to verify all information closely before submitting. If
the order has not gone into production we can make a change for a
fee of $30.00.
We ship all
engravable gift items within 2-3 business days for in-stock
merchandise. We will ship all candle and favor items within 5
business days.
We stand
behind our products and are proud to offer a 100% satisfaction
guarantee on any defective or damaged merchandise. Our guarantee
includes exchanges only. No refunds are available on personalized
items. Items without personalization may incur a restocking fee of
$15. Please inspect goods IMMEDIATELY. Any defects or damages MUST
be reported within 7 business days of delivery date. No
exceptions.
PERSONALIZED merchandise cannot be returned or exchanged. Dated
items cannot be returned or exchanged for any reason after event
date, regardless if they are defective or damaged, as Candy Gift
Botuique cannot be responsible for the use of the merchandise.
Placing Orders:
Gift Baskets & Bouquets ships on Business days Business Days are
Mon-Fri, excluding Sat, Sun & Holidays. Estimated arrival times * DO
NOT * include the day the order is placed or shipped.
Due to delays by credit card processor, notifying us of orders
placed either before the cutoff time on some of our items, we are
NOT responsible for these delays in processing credit card orders
due to technical problems or transmission delays.
Holiday Shipping: If you order a gift ground service, we will ship
it ground service. There will be NO REFUNDS for delivered late or
not ordered with the correct shipping method. (SHIPPING IS NON
REFUNDABLE) NO EXCEPTIONS.
Christmas Holiday Shipping Policy During December
We recommend you order early so that your gift arrives in time for
Christmas. Delays in delivery may occur during the Holidays.
Do not count Saturday and Sunday when determining time.
Valentine's Day Delivery Shipping Cut Off Dates:
UPS 3 Business Day - Order must be in by 12:00 Noon EST
on Friday Feb, 9th
UPS 2 Business Day - Order must be in by 12:00 Noon EST
on Monday Feb, 12th
UPS Next Business Day - Order must be in by 12:00 Noon EST on
Tuesday Feb, 13th
Cookie Bouquet Shipping Info:
**We do not ship orders the same day, but if we happen to have the
arrangement ready to go that same day we will ship it, otherwise all
orders are shipped out the following day.
**There are no cancellations. Once you place your order it is
processed, charged to your credit card, made upon the receipt of the
order and shipped the next morning.
**We do not guarantee circumstances as follows:
A. Inclement weather which restricts the delivery of a candy
arrangement!
B. Incorrect delivery address information given by customer. (No
refund)
C. Recipient not available to receive his or her candy arrangement.
If no one is home a notice will be left about the delivery. If they
do not pick it up or have it redelivered, it will be sent back to us
& there is (No refund)
6. We do not ship to patients in HOSPITALS! or people staying at
HOTELS. We ship to all 50 states. We do not ship Internationally or
to APO's & FPO's. We do offer shipping to PO. Boxes on selected gift
items but it will take one or two additional days to ship out. In
addition there are no loss claims, late delivery refunds or damage
claims honored under any circumstances.
Candy & Cookie Bouquets or Cookie Boxes cannot be returned or
exchanged because they are a food item, and we must maintain control
of the quality of our candies and cookies until they reach our
customers. NO REFUNDS ON ITEMS SHIPPED TO INCORRECT ADDRESS. PLEASE
DOUBLE CHECK WHEN YOU FILL OUT YOUR ORDER.
Misrouted Packages:
We are not responsible for incorrect information such as shipping
addresses that are sent to us. Please make sure you send the correct
destination address. We have to charge a redelivery fee of $25.00 to
any incorrect addresses.
Perishables: All food items cannot be returned.
WEEKEND SHIPPING (IMPORTANT!) From June until Mid-September we will
no longer ship fruit gifts over the weekend.
Order Cancellations: We require that any order cancellation be
placed within 12 hours of order confirmation. All cancelled
orders placed with a credit card that has already been processed
will be subject to a $10 cancellation fee. We do not allow
cancellation of order after the gift item has been shipped, because
we cannot reuse any food product found in the gifts.
Return Policy (Gift items only!): If for any reason you are not
completely satisfied with your order, you may exchange it or return
it for a credit (minus shipping and handling). NO
EXCEPTIONS! Simply return the item in its original packaging.
Please include insurance when returning gift. We are not responsible
for items lost in transit.
Returns or exchanges claims must be placed within 4 days of gift
being received. Notification in writing via fax or email must be
made within 4 business days of the gift being received. NO
exceptions.
Returns/Exchanges-Engravable Gifts
Please inspect goods IMMEDIATELY. Any defects or damages MUST BE
reported within 7 business days of delivery date. PERSONALIZED items
cannot be returned or exchanged. Any defective or damaged
merchandise that is returned must be properly packaged. We are not
responsible for any further damages due to improper return
packaging.
SUBSTITUTIONS: At times we may need to substitute items, as we make
changes to our inventory based on product availability, etc.
